



Order today, receive in 7-10 days
Safe money when ordering with us
If product arrives damaged, 100% return
Customer satisfaction #1 priority
How Couples Are Loving It!
Frequently Asked Questions
Q: Where is my tracking number? I can't track it.
You CANNOT track your order until I personally ship out the plushies on my end. This takes about 2-4 days depending on the amount of plushies needed to be made. Once it's shipped, you will be notified either by text or email with tracking information!
Q: I don't see my confirmation email/text. What do I do?
We recommend you check your spam and other folders for the confirmation text/email. If you can't find it please dm us on tiktok @loveknotss and we will resolve it for you.
Q: Where do I upload my second image if I'm trying to buy more then 1?
If you’d like to order more than one plushie, please note that our website currently allows only one image upload per order.
Knowing this, do not worry and just upload one image and purchase. I will contact you via email or phone number on your second image!
Q: How do I submit my photo and what file formats are accepted?
A: After adding your plush to cart, you’ll see an upload button—just choose a clear JPG or PNG so your face comes out crisp and true-to-life.
Q: How long does it take to create and ship my custom plush?
A: Each plush is handmade in 3–5 business days, then ships via free USPS (3–7 business days). You’ll get tracking info as soon as it’s on the way.
Q: What is the return policy?
Please note that because each plushie is custom made, we do not take any returns. But if your product comes in damaged, we are more than happy to refund you. To start a return, you can contact us on Tiktok @loveknotss!