
Order today, receive in 1-2 weeks
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If product arrives damaged, 100% return
Customer satisfaction #1 priority
Frequently Asked Questions
Q: How do I clean and care for my custom face plushie?
A: Spot‑clean only with a damp cloth and mild detergent. Air‑dry completely—no machine washing—to keep the print vibrant and the plush fluffy.
Q: How long does it take to create and ship my custom plush?
A: Each plush is handmade in 3–5 business days, then ships via free USPS (3–7 business days). You’ll get tracking info as soon as it’s on the way.
Q: How do I submit my photo and what file formats are accepted?
A: After adding your plush to cart, you’ll see an upload button—just choose a clear JPG or PNG so your face comes out crisp and true-to-life.
Q: Where is my tracking email? I can't track it.
You CANNOT track your order until I personally ship out the plushies on my end. This takes about 2-4 days depending on the amount of plushies needed to be made. Once it's shipped, you will be notified either by text or email with tracking information!
Q: I don't see my confirmation email/text. What do I do?
We recommend you check your spam and other folders for the confirmation text/email. If you can't find it please dm us on tiktok @thedancingflowerr and we will resolve it for you.
Q: How many days does it include?
Blockmas comes with 25 days of surprises leading up to Christmas.
Q: What is the return policy?
Because the Advent Calendar is manually opened, we WILL NOT accept refunds and returns on already opened calendars. If the box comes in destroyed or in damage, then we will accept a return. Please contact us on Tiktok to start a refund!